Research paper on customer satisfaction of hospital services
As consumerism is empowered in healthcare, the system is being placed under increasing pressure to conform to customer satisfaction practices, leading to shifts in the goals of providing patient care. In the past decade, work involving customer satisfaction has received a deal of great attention. 10 on the other hand, other authors …. Jani and Han (2014), found personality factors, extraversion, agreeableness and neuroticism as major drivers of customer satisfaction in the hospitality industry. Personality traits are believed to influence customer service experience. Service quality is an important antecedent of customer satisfaction, (Zeithaml and Bitner, 2003; Andaleeb and Conway, 2006). Similarly, Lin and Worthly (2012), evaluated the influence of personality traits on satisfaction in. (Kotler & Keller, 2012) Moreover, the satisfied customers are always loyal to the product and company. Service quality represents a customer's perception from five dimensions of service, while satisfaction is more pervasive and including quality of service, product quality, price and also situational factors and personal factors (Seyed Javadin, 2009). According to Kotler and Keller (2006), customer satisfaction is the consequence of customer experiences during the buying process, and it plays a crucial role in affecting customers' future behavior, such as online repurchase and loyalty ( Pereira et al. These dimensions are described by Dixit (2013) as being Tangibles, Reliability, Responsiveness, Assurance and Empathy. Other reasons for making the survey are also very important: No previous research has been made in this area of studies in the com-pany. (2011) pointed out that patient satisfaction mostly appears to represent attitudes towards care or aspects of care. ,Findings will help the hospital managers to articulate effective strategies in order to ensure superior quality of healthcare services to patients jenkinson c et al. The analysis was done based on the information collected in the form of questionnaire from the customers of the bank. , 2016 ) First, the study reviewed accounting ii homework help various journal articles on the impact of quality service on customer satisfaction with respect to the hospitality industry where the SERVQUAL model was first applied customers are very satisfied with the service. However, improvement on certain things should be done in order to increase research paper on customer satisfaction of hospital services the level of customer satisfaction. To ascertain the satisfaction level of customers of Reliance Jio. The project has been done on the customer’s satisfaction towards the products and services. Of customer satisfaction in a various time phase with various terms and conditions are changing. Among Russian customers is very intensive, the idea to make service quality of customer satisfaction research, based on the customer’s point of view, was a logical conclusion for the final thesis. Better customer satisfaction helps to maintain the profitability of company, goodwill of company among the valuable customers. The major part of the analysis is based upon the percentage analysis.. 2 Nowadays, with the increased competition, service quality has become a popular area of academic research and has been acknowledged as an observant competitive advantage and supporting satisfying relationships with customers (Zeithmal, 2000). It is recommended that the company should improve its service regarding feedback system, implement staff training as well as conduct regular advertising campaign. The study projects that customer satisfaction level change with the changes in various factors like evaluating and change during the delivery of vehicles and research paper on customer satisfaction of hospital services after sale evaluation provide quality customer service. Discussions on how the quality of health care should be measured include patient satisfaction as one of the important dimensions 4 Improved patient retention - according to the Technical Assistant Research Programs (TARPs), if we satisfy one customer, the information reaches four others. Customers are very satisfied with the service. A questionnaire was developed and a total of 250 patients in 5 different. The subject has been taken for the research as it plays key role in the success of Telecom sector. If performance matches expectations, the customer is satisfied. The research was carried out to find the factors which influence customer satisfaction level to a maximum level.